As I’m slowly inching my way away from doing customer service, it’s still been my line of work for the past 10 years (give or take a few months). Not only does this mean that I’m a VERY picky customer, but also that I mentally review/rate all customer services I am forced to contact.
Scandinavian Airlines – shit
KLM – depends on the day and person; ranges from shit to decent
KPN (phone provider in NL) – shit
bol.com (the ones who sell almost everything) – great
Something I’ve learned during my years as an expat in the Netherlands, is that it’s not a strength of Dutch people. It’s just not in (most of) them. Living here, I also feel that I don’t really know the Swedes anymore – are they good at it? If I judge by SAS the answer is a resounding HELL NO.
However. I ordered some books from bokus.se. Upon receipt, one book was wrong. After having paid € 50 in shipping costs I was… let’s say unhappy. So I called them, and they were like “oh, we’re so sorry. please keep that book and we’ll send the right one straight away”.
And that’s how you keep a whining customer happy and coming back for more.